Daikin earns high praise at the 2023 Finder Customer Satisfaction Awards

Daikin, a global leader in air conditioning, has been recognised at the 2023 Finder Customer Satisfaction Awards for its innovative cooling solutions.

To determine Australia’s favourite brands, Finder surveyed more than 30,000 real shoppers across a range of product types and industries.

In the best-rated air conditioner brand category, Daikin picked up a Highly Commended award with an overall customer satisfaction rating of 4.6 out of 5.

This was among the highest scores in the survey, beating out other major industry players.

Highly commended results

Daikin received impressively high scores from customers across all scoring metrics.

In addition, it was recommended by 98% of respondents. This was one of the highest recommendation ratings in the survey.

Here’s a breakdown of how Daikin performed in each metric:

• Performance: 4.7/5 – Daikin’s air conditioning systems were praised for their performance, with the advanced inverter and heat pump technologies providing ample cooling without compromising energy efficiency.
• Ease of use: 4.7/5 – Customers rated Daikin air conditioners highly for their intuitive controls and user-friendly interfaces which makes temperature adjustments a breeze.
• Cleaning and maintenance: 4.5/5 – Daikin ACs also received high marks for upkeep. The easy-access front panels and well-designed air filters help to simplify the cleaning process while keeping units operating at peak performance.
• Product features: 4.6/5 – Customers were equally impressed with their Daikin’s breadth of features. From energy-saving modes to advanced air purification technologies, there is plenty to discover beneath each hood.
• Value for money: 4.6/5 – Despite their advanced features and superior performance, Daikin’s air conditioning systems were considered great value for money by the majority of surveyed customers.

These results underscore Daikin’s commitment to delivering high-quality, reliable and customer-focused air conditioning solutions. Congratulations to Daikin on this well-deserved accolade.

About the Finder Customer Satisfaction Awards

The Finder Customer Satisfaction Awards recognise brands that go above and beyond in delivering exceptional products and services to their customers.

Conducted in partnership with research firm Dynata, the awards are now in their eighth year.

With the participation of over 30,000 shoppers, the awards provide accurate insights into consumer opinions and sentiments across multiple retail brands.

To find out more about how the awards were scored and see the full list of winners, head to Finder’s Customer Satisfaction Awards page.

Chris Jager is the senior shopping editor at Finder, specialising in consumer technology. With over 15 years of experience as a full-time journalist, Chris has provided expertise to many leading technology publications, including PC World, Australian Gamepro, Good Gear Guide, Lifehacker Australia, Sydney Morning Herald and The Age.