Raise A Service Request

Due to current COVID-19 restrictions in VIC and NSW, Daikin Service Technicians can only attend to essential service calls in line with the respective government’s public health orders.

Our Customer Care team are ready to take your call however, please bear in mind that wait times maybe be a little longer than usual due to increased demand.

To log a Service Request with the team, please complete the form below:

Are you a referrer submitting on behalf of a customer? *

Referrer Information

Full Name: *

Company Name: *

Contact: *

Street Address: *

Suburb: *

State: *

Post Code: *

Phone: *

Mobile: *

Email Address: *

Purchase Order Number for Service Work: *

Fault Occurrence:

Please enter your contact details & location of the unit

First Name: *

Last Name: *

Email Address:

Contact Number: *

Street Address: *

Suburb: *

State: *

Post Code: *

Enter the serial & model number of your system below

Indoor or Outdoor Unit Model Number: *

Serial Number: *

Installation Company:

Date of Installation

Note: a Model & Serial number of either the Indoor or Outdoor unit are required to proceed with a Service Request.

Locate Model / Serial Number

Please enter the description of fault and Fault code if applicable

Fault Description: *

Fault Code:

Your privacy is important to us. Daikin Australia will use the information you submit, and may disclose it to its contractor (including service provides, some of which are located overseas), market research organisations, marketing and communications agencies and related bodies corporate (including Daikin Global), to keep you informed with the latest news, events and offers. If you do not provide us with your name and contact details, we may not be able to send you the information you requested. Your information will be handled in accordance with Daikin's Privacy Policy.

COVID-19 Declaration

In light of the current situation regarding the COVID-19 virus, Daikin takes the health and safety of their customers and staff as a high priority.

In order to reduce any risk to the community and our staff, Daikin requests you complete this declaration before we can proceed with a site visit:

Full Name: *

1. If you are a resident living in an area subject to restrictions, we will require that all persons onsite wear a mask when a Daikin technician attends. Please confirm that a mask will be worn? *

2. Is the installed unit located in an aged care or residential facility/community hub with aged care facilities? *

3. In the past 14 days have you been unwell or subject to self-isolation? *

4. Have you, or anyone you have been in contact with, been diagnosed with COVID-19? *

5. If the site is subject to Mandatory COVID-19 Vaccination either by state or federal guidelines, such as schools, construction sites or aged care facilities, are the site’s contacts fully vaccinated? *

6. Is the site in an apartment complex/building with active COVID-19 cases? *

Why choose Daikin?

Experts in Air Conditioning

As specialists, air conditioning is all we do. We take pride in designing products that provide clean, efficient, and superior comfort in the places we live, work and play.

Specialist Dealer Network

With over 450+ strong dealer network, Daikin is available through our Specialist Dealer network, who will assess, plan and install the right air conditioning solution for your home.

Quality After Sales Support

Our comprehensive range of services from our dedicated after sales support team will ensure the long term durability and keep your Daikin running smoothly for many years to come.

Sensitive Choice® Approved

Daikin's split system air conditioners are approved by the National Asthma Council Australia Sensitive Choice® program, and are the only split systems that carry the blue butterfly symbol.

Where to buy Daikin

A Daikin Specialist Dealer will assess, plan and install the right air conditioning solution for you, with creativity and sensitivity to the needs of your family or business.

^{*All appointed Daikin specialist dealers are independently owned and operated businesses}

Find a Dealer Request a Quote